Frozen Heroes

A man with a clipboard, a company sponsored shirt and an infectious smile stood in my doorway. “Your home may have damage from the recent storm. With your permission I will conduct an inspection and report my findings.”  After a quick circle around our house he determined our windows were in fact hail damaged.

Suspicious of random contractors coming to my door, I contacted a construction company who worked on our house years ago to verify the findings. The company I contacted offered to both replace our windows and process our insurance claim as they had done previously. We were planning to replace the windows anyway. The insurance money would help get the job done. I signed the contract.

From that moment forward nothing went quite right. Overwhelmed with pressure to compete for repair contracts with the numerous construction companies canvasing the area, exhausted workers littered my life with their frustration, anger and negativity. Several sales representatives assigned to our project abandon their position leaving confused replacement workers in their wake to pick up the pieces. An inspector assigned by our insurance company crawled up his ladder a couple times then, rebuking two independent company findings, flatly denied seeing any damage to our windows so our claim was rejected. I began to question the honesty of all involved.

A lawyer was retained and a lawsuit filed. My heart grew heavier by the day. I lost trust in everyone. During another appointment, a screaming match erupted in my front yard between the newly assigned inspector and a representative from the law office. The sun shined brightly that day but it felt like dark clouds hung heavily over my house. I wanted to run, to disassociate but felt chained to a stake in the ground by a signed legal contract. The ugliness around me seeped into other areas of my life. I questioned everyone’s motives and braced myself for confrontation even when it was not there. My interaction with these profit mongers made me feel like I was one of them, attached painfully to their corruption like thistles wound in my hair.

Yet another inspector confirmed there was indeed damage but the amount insurance would cover was significantly less than first thought. Everything quieted. Many months passed without action, calls were not returned and no progress made toward resolution. Workers passed on our project for those with bigger profits. The lack of activity was, oddly, a relief. A mind clearing appeared in the absence of these people. The recognition that contracts can and sometimes should be broken and new windows could be purchased from somewhere else had space to take hold. It took a long time for me to be emotionally strong enough to construct a new plan and begin again, but by late fall a new contract was signed and the project date scheduled.

Fear and distrust continued to haunt me as the work began on a cold, blustery February morning. A crew of four men arrived to begin the process of replacing twenty-two windows, nearly every window in the house. I was quiet, introverted and prayerful as IMG_0824they set up. The potential damage these men could do to the structural integrity of my home sent shock waves through my nervous system. They explained their plan step by step, answered questions and knowing how nervous I was, reassured me, promised me, they would do their best work.

As they removed and reframed windows each day that week I gained strength and calm. These men worked through record cold temperatures, smiling, encouraging each other and never once complaining. “It is cold, but nothing we can’t handle. Don’tIMG_0817 worry about us.” Music and playful voices blew through the house warming the below zero winds. Instead of raging against the difficult dangerous project they were challenged to complete, they welcomed the opportunity to work and to preform exceptionally.

Their attention to detail, team spirit and positive attitudes through incredibly difficult circumstances changed me, healed me and raised me up again. These young men did so much more than install new windows; they restored my faith in humanity, helped me see the good in people again. When I look back on this project I remember their smiling faces, respectfulness, playfulness and pride instead of all the previous ugliness. For my time spent with these ordinary, exceptional men – the light in my darkness, my frozen heroes – I am truly grateful.

Frozen Heroes

Dear God,  Thank you for these skillful men and their good hearts. Thank you for the light I saw in their eyes, their hearts and their work. Thank you for renewing my faith in humanity by showing me the good in everyday people.  Please help me to be a positive force, a healing light to everyone I meet.  Love, Jean

Philippians 2:14-15  Do all things without grumbling or disputing; so that you will prove yourselves to be blameless and innocent, children of God above reproach in the midst of a crooked and perverse generation, among whom you appear as lights in the world,

Note: This crew of men work for HHC Additions. They are trained and subcontracted by Renewal by Anderson to install windows. I have their permission to share their photos and the story of our time together.

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